Cancellation & Refund Policy
We believe in helping our customers with a liberal cancellation policy for safe and secure transactions.
MARSUPIUM TECHNOLOGIES PRIVATE LIMITED ("IPF") believes in helping its customers as far as possible, and has a liberal cancellation policy for transactions that happens between the seller parent ("Merchant") and the buyer parent ("Customer").
Cancellation Policy
60-Minute Free Cancellation
Buyers can request cancellation within 60 mins of payment at no cost.
How to Cancel:
Reach out to IPF support team on WhatsApp using the help centre
Charges/Fees:
Within 60 mins
No charges, full refund to buyer
After 60 mins
PG charges, buyer protection fee and relevant GST will be charged (i.e. everything you see under GST & Other charges section on your order screen) and the remaining amount shall be refunded to the buyer
Post pickup of product from the seller
No refunds
Important Notes
Transit Cancellations
Cancellations will not be entertained once the order is in transit.
Damaged or Defective Items
In case of receipt of damaged or defective items please report the same to our team. The request will, however, be entertained once the Merchant has checked and determined the same at their end.
This should be reported within 2 days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our team within 2 days of receiving the product.
The team after looking into your complaint will take an appropriate decision.
Warranty Items
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
In case of any refunds approved by IPF, it'll take 9-15 days for the refund to be processed to the Customer.
External Transactions
Queries related to damaged or defective items for which payment has been made or shipment arranged outside the IPF platform will not be entertained by IPF. If the transaction or shipment occurs outside the IPF platform, the Customer and Merchant bear full responsibility for resolving any issues directly between themselves. IPF will not be liable for any disputes, losses, or damages arising from such external transactions.
Need Help?
If you have any questions about our cancellation and refund policy, please don't hesitate to reach out to our support team.