Question 1

How do payments work on IPF?

Accepted Answer

IPF offers a secure in-app payment system where buyers pay directly to IPF. The payment is held safely while we coordinate with the seller for shipping. Once the product is delivered and no issues are raised within 48 hours, the amount is released to the seller's bank account after 72 hours.

Question 2

What is Buy Now?

Accepted Answer

Buy Now allows buyers to pay for the product without negotiating with the sellers. It helps both buyers and sellers close the deal early so the product is rehomed as soon as possible.

Question 3

Why should I pay through IPF?

Accepted Answer

Some parents in the past experienced:

Sellers not receiving full payment after delivery

Buyers getting damaged or incorrect items with no way to get a refund

By paying through IPF, your payment is protected until a smooth, verified transaction is completed.

Question 4

How does the payment process work?

Accepted Answer

Buyers can either send an offer in chat or directly use the Buy Now button on a product page.

Once paid, IPF securely holds the amount.

The seller ships the product using our shipping label.

After delivery, the buyer has 48 hours to report any issue.

If everything is fine, the seller is paid after 72 hours of delivery.

Question 5

What if there's a problem with the product?

Accepted Answer

Buyers have 48 hours after delivery to report any issues (e.g., wrong or damaged item). If a complaint is raised, the payment is paused and IPF will step in for resolution.

Question 6

What happens if I pay directly via UPI or outside the app?

Accepted Answer

Only in-app payments are protected in case of disputes or delivery issues. IPF does not offer any support for payments made outside the app (e.g., direct UPI transfers).

Question 7

When does the seller receive payment?

Accepted Answer

Sellers are paid to their bank account 72 hours after delivery, assuming no valid issue is reported by the buyer in the first 48 hours.

Question 8

Can IPF help with shipping?

Accepted Answer

Yes! IPF handles logistics through partners like Delhivery. Once payment is made, we arrange doorstep pickup for the seller and coordinate the delivery.

Question 9

Who pays for shipping?

Accepted Answer

Shipping charges are usually borne by the buyer. You can also split the cost by adjusting the offer or price before payment.

Question 10

Which shipping partners does IPF use?

Accepted Answer

We partner with courier companies like Delhivery and Porter to offer discounted, reliable shipping—passed on directly to you.

Question 11

Do sellers need to pack the product?

Accepted Answer

Yes, sellers are responsible for packing the item securely to prevent damage during transit.

Question 12

What if sellers don't have a box?

Accepted Answer

Boxes are easily available at nearby scrap or stationery shops for a nominal cost—or even on quick commerce platforms like Blinkit. Avoid using bags or loose packaging.

Question 13

Do sellers need to write the address on the box?

Accepted Answer

No. IPF provides a shipping label with all required details. Sellers need to print and stick it on the package.

Question 14

Why is printing the label important?

Accepted Answer

The printed label marks the parcel as fragile, speeds up pickup, enables easy scanning and ensures proper tracking by our shipping partners. It helps prevent your package from getting lost.

Question 15

Do sellers need to coordinate with delivery agents?

Accepted Answer

Not usually. If needed, the delivery partner may call the seller for clarification during pickup.

Question 16

What if the item is damaged during shipping?

Accepted Answer

Sellers must pack items carefully. If damage is due to poor packaging, payment may not be released.

Question 17

Should I still pay through IPF even if meeting in person?

Accepted Answer

Yes. Paying through IPF protects both parties. If any issue arises after the meetup, IPF can help—only if the payment was made in-app.

Question 18

Is there a return policy?

Accepted Answer

Yes. Buyers can raise issues within 48 hours of delivery. If the concern is valid (e.g., incorrect or damaged item), the product may be returned and the payment refunded. The seller won't be paid in such cases.

Question 19

Can sellers cancel an order after payment?

Accepted Answer

Cancellations are discouraged. If necessary, sellers should contact IPF support immediately with a valid reason.

Question 20

Do sellers need to add their bank account?

Accepted Answer

Yes. Sellers must add a valid bank account in their profile to receive payments from IPF.

Question 21

Is it safe for sellers to use IPF's payment flow?

Accepted Answer

Absolutely. Payments are held securely and only released 72 hours after delivery if there are no complaints. Sellers are protected as long as they follow proper packaging and shipping guidelines.

Question 22

Still have questions?

Accepted Answer

We're happy to help. Reach out to us via the Contact Us section in the app or message us on Instagram.

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