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Guidelines for Buyers

Last updated: 1 January 2026

BUYER GUIDELINES

Nature of this document: These Buyer Guidelines explain expected buyer conduct. Certain provisions (especially under What Is Not Allowed and Enforcement) are binding and enforceable under the Terms of Service.

A. Payments (Binding)

Pay only through IPF Pay. Off‑platform payments are not protected.

B. Delivery Responsibilities (Guidance)

Provide accurate delivery details and be available to receive the package. Repeated unavailability causing RTO may attract action.

C. Inspection Window – 48 Hours (Binding)

Inspect products within 48 hours of delivery confirmation. Inspection is limited to reasonable checks for condition and functionality. Any damage, wear or usage beyond reasonable inspection will be treated as misuse.

D. What Is Not Allowed (Binding)

  • False damage or defect claims
  • Part swapping or returning a different item
  • Using the product and then raising issues
  • Refund farming or repeated abusive complaints
  • Chargeback abuse after delivery
  • Threats, extortion or harassment

E. Communication & Community Conduct (Binding)

Maintain respectful communication. Abusive, threatening, or defamatory behaviour may result in immediate action.

F. Enforcement (Binding)

IPF may flag accounts, block payments or orders and suspend or permanently ban buyers for serious or repeated violations.

Inspection

Inspection is limited to reasonable checks necessary to verify condition and functionality. Any damage, wear, alteration or usage inconsistent with reasonable inspection will be treated as buyer misuse and may invalidate claims.