Payment, Shipping and Refund Policy

Last updated: 1 January 2026

At IPF, we are committed to creating a safe, supportive and trustworthy marketplace where Indian parents can buy and sell preloved childcare products. This declaration outlines our role, your rights and responsibilities and how we work to protect both buyers ("Customer") and sellers ("Merchant").

Platform Role

IPF is a neutral facilitator. We do not own or sell any of the products listed. Our role is to enable seamless discovery, communication, payment and delivery between buyers and sellers. We partner with courier companies like Delhivery and Porter for at-home pickup and delivery and we manage payments through an escrow system to ensure a secure transaction process.

User Verification & Listing Oversight

We require phone number and email verification to prevent fake or spam accounts. While we do not vet every product, our team periodically reviews listings and may request additional photos or videos if a product lacks adequate information. Community reports help us monitor and take action on suspicious listings.

Product Authenticity & Condition

The responsibility of accurately describing the product rests with the Merchant. IPF does not guarantee the authenticity or condition of items but facilitates communication and evidence-sharing to help resolve disputes fairly.

Shipping & Damage Responsibility

IPF partners with various courier partners for all logistics. Merchant is responsible for packaging the product securely. If an item is damaged during transit, the liability rests with IPF. We advise taking photos/videos before dispatch as proof of condition.

Fees & Charges

Listing is currently free.
The Customer may be charged shipping fees, buyer protection fees, applicable GST, and any other fees or charges as displayed or otherwise communicated to the Customer prior to the completion of the transaction.
Merchant does not pay any commission for now, but this may change in the future.

Fraud Protection & Safety

To ensure a safe marketplace:

Payments are held in escrow for 2 days after delivery.
Merchant is encouraged to provide photos/videos before dispatch.
Users can report fraud or misuse via the app. IPF investigates such reports using available chats and transaction records.
Verified violators are banned from the platform.

Data & Communication Policy

We store chat conversations and transaction history to assist in dispute resolution and improve platform safety. IPF does not sell or misuse user data and follows strict confidentiality protocols.

Dispute Resolution

All disputes are reviewed by the IPF team. Our resolution is based on:

Product listing information
Chat history
Photos/videos submitted before and after delivery

IPF's decision in such matters will be final and binding for both parties.

PAYMENTS & SHIPPING POLICY

Marketplace Declaration

IPF operates solely as a peer-to-peer marketplace intermediary. Listings are created by individual sellers and purchase decisions are made by buyers at their own discretion.

Payments & Escrow System

When a Customer makes a purchase, the payment is held in escrow by IPF. Once the item is delivered, the Customer has two days to raise an issue if the product does not match the description, photos or chat details. If no issue is raised, the payment is released to the Merchant on day 3.

Return & Refund Policy

If the product is not as described: Customer can initiate a return within 2 days of delivery. The Merchant bears the return shipping cost.
If the Customer changes their mind: A return is only possible if the Merchant agrees to it. In such cases, the Customer bears the return shipping cost.

Returns must be supported by photo/video evidence and chat history, which IPF may review to determine eligibility.

IPF Pay – Payment Holding Mechanism

All orders must be paid through IPF Pay
Funds are held securely until delivery
Buyers have 48 hours from delivery confirmation to raise issues

Returns & Disputes

Return shipping costs are allocated as follows:

Seller bears cost if dispute is due to misrepresentation, damage or seller fault
Buyer bears cost if dispute is false, abusive or due to buyer misuse

Failure to hand over return shipments within the communicated window may result in case closure.

Chargebacks

IPF may recover chargeback costs, penalties or reversals from the responsible user and adjust future payouts accordingly.

CANCELLATION AND REFUND POLICY

IPF believes in helping its customers as far as possible and has a liberal cancellation policy for transactions that happen between the seller parent ("Merchant") and the buyer parent ("Customer").

Cancellation Policy

60-Minute Free Cancellation: Buyers can request cancellation within 60 mins of payment at no cost. Reach out to IPF support team on WhatsApp using the help centre.

Charges/Fees

Within 60 mins: No charges, full refund to buyer
After 60 mins: PG charges, buyer protection fee and relevant GST; and 10% of the order amount, whichever is higher, will be charged and the remaining amount shall be refunded to the buyer.
Post pickup of product from the seller: No refunds

Important Notes

Transit Cancellations: Cancellations will not be entertained once the order is in transit.

Damaged or Defective Items: In case of receipt of damaged or defective items please report the same to our team. The request will, however, be entertained once the Merchant has checked and determined the same at their end. This should be reported within 2 days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our team within 2 days of receiving the product. The team after looking into your complaint will take an appropriate decision.

Warranty Items: In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any refunds approved by IPF, it will take 9–15 days for the refund to be processed to the Customer.

External Transactions: Queries related to damaged or defective items for which payment has been made or shipment arranged outside the IPF platform will not be entertained by IPF. If the transaction or shipment occurs outside the IPF platform, the Customer and Merchant bear full responsibility for resolving any issues directly between themselves. IPF will not be liable for any disputes, losses or damages arising from such external transactions.

Cancellation due to non delivery: In case the product has not been delivered within 20 days from the date of payment, the buyer can request a full refund. IPF shall process the refund within 48 hours of the buyer's request and shall not be liable for compensation/refund beyond the value of the order.

Contact: support@ipfapp.in