Payment & Shipment Policy

At MARSUPIUM TECHNOLOGIES PRIVATE LIMITED ("IPF"), we've partnered with various logistics partners to make shipping hassle-free for both buyer parent ("Customer") and seller parent ("Merchant"). Here's how the process works:

When listing a product, Merchant is required to enter their pickup address. This is where our logistics partner will collect the product from once it's sold.

Once the Customer completes the payment, they are prompted to provide their delivery address. Shipping is only enabled for this confirmed address.

Our logistics partners handles at-home pickup from the Merchant and at-home delivery to the Customer, making the process smooth and convenient.

• Merchant must pack the product themselves.
• If a Merchant requests our logistics partner to pack the product, the extra cost for packaging assistance will be borne by the Merchant. We strongly recommend self-packaging.
• Sturdy boxes can be sourced from local scrap stores at a nominal cost.

• A shipping label will be sent to the Merchant via the platform.
• Merchant must print and paste this label on the package. This label is critical for tracking and warehouse processing by our logistics partners.

• Once payment is confirmed, we contact the Merchant within 24 hours.
• Pickup is generally scheduled within 1-2 days of payment, can only vary sometimes in case of Merchant unavailability in which case it is communicated and confirmed by the Customer.
• In transit time can be between 1 - 15 days depending on the location of the product.

• After delivery of the product to the Customer, we provide a 2 day window to the Customer to analyze the product and raise concerns, if any.
• In case of no concerns, the payment is transferred directly to the Merchant's UPI ID registered on the platform.

• All orders must be paid for via IPF Pay (escrow).
• After delivery, the buyer has 48 hours to report an issue. If no issue is raised, funds are released to the seller after 72 hours.
• No off-platform payments. Paying in cash/UPI outside IPF voids Buyer Protection and Seller Protection, and IPF cannot assist with disputes.
• For local pickups, complete payment on IPF before meeting.

• If a return is required, IPF creates the prepaid return label and schedules pickup.
• The buyer must hand over within 3 days of label issue (up to two pickup attempts).
• If the item isn't handed over in time, the case may be closed and the refund may not be processed.
• Return shipping charges are borne by the seller.

• Videos of the item and packaging
• A short unboxing video captured at delivery.
• Please submit evidence within the case window (48 hours from delivery) to avoid delays in resolution.